ander . gift card

Share your exploring nature with others. 
Give the gift of a barista cacao discovery. 

Our perfect solution for when you wish to share with the ones you care,
but are unaware for which cacao experience they will care.

We do our upmost to work by the reduce, reuse, recycle - principle. 
This reflects in our packaging. 

Our PET jar is a lightweight, circular packaging. After serving a first lifetime, it has been recycled into our rPET. And is now again, reusable or fully recyclable to get a third lifetime and more. So cherish its beautiful scars.

Our label has been developed to be fully removable. Different from the classic labels with a high intensity permanent glue (which makes the label unremovable & the PET jar consequently burnt instead of recycled) we've opted for our paper label with a thin layer of PE and non permanent glue. 
You can either remove the label when sorting, or the label will be removed during the recycling process. 

You can always contact us for any return question at explorers@andercacao.com or use the contact form on our website.
We are there to consider every question or concern you might have.

Non-returnable items/damage
As you might know, perishable goods in general cannot be returned.
However, if you have received an item which is damaged or doesn't match your order, please do get in touch with us.
Unfortunately, we cannot accept returns on sale items or gift cards.

Returns - how to 
Return of products shall be accepted only for defects in quality or when the delivery does not match the ordered items (mentioned in the order confirmation). In that case, customers are requested to send an email to explorers@andercacao.com accompanied by photos of the product as well as its packaging. Return of products is only permissible 7 working days after the package has been received. If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be informed about the refund (via gift voucher/promo code) or the shipment of the replacement item. (Depending on the preference you've communicated).