Refund policy

You can always contact us for any return question at explorers@andercacao.com or use the contact form on our website.
We are there to consider every question or concern you might have.

Non-returnable items/damage
As you might know, perishable goods in general cannot be returned.
However, if you have received an item which is damaged or doesn't match your order, please do get in touch with us.
Unfortunately, we cannot accept returns on sale items or gift cards.

Returns - how to 
Return of products shall be accepted only for defects in quality or when the delivery does not match the ordered items (mentioned in the order confirmation). In that case, customers are requested to send an email to explorers@andercacao.com accompanied by photos of the product as well as its packaging. Return of products is only permissible 7 working days after the package has been received. If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be informed about the refund (via gift voucher/promo code) or the shipment of the replacement item. (Depending on the preference you've communicated). 


Team ander®